FAQs


FAQs about Cipher Auto Products:



1. Q: How do I contact Cipher Auto?
A: Feel free to contact us direct at 909-542-8868 Mon-Fri 10:00-6:00 PST, or simply email us at customerservice@cipherauto.com

2. Q: How do I become a Cipher Auto's Dealer?
A: Feel free to contact us direct at 909-542-8868 Mon-Fri 10:00-6:00 PST, or simply email us at wholesale@cipherauto.com

3.

Q: Are Cipher Auto seats sold as pairs or singles?

A: All of our reclining seats are sold in pairs except the fixed back seats can be ordered one at a time


4. Q: What does shipping cost for domestic orders?

It depends on your location and your order size, please check with your dealer for exact rates.


5.

Q: What does shipping cost for international orders?

A: Please contact us to get an estimate shipping rates before placing order.


6. Q: How much is the weight for the racing seats?
A: Each seat's weight approx 25-28lbs.

7.

Q: How long would I receive the seats after the date of purchase?

A: It will take up to 3-5 business days depending on your location.

8.

Q: Will I need to order seat brackets at the same time as ordering the racing seats?

A: Seat brackets are required in most cases, due to high variety in floor pans of each models of the vehicle.

9.

Q: Are the mounting brackets universal fitment?

A: No, They're specifically made for your vehicle and also for the specific seats that you have. They’re Custom Made in USA.

10.

Q: How tall are the custom brackets compared to the stock brackets?

A: It may vary depending on the vehicle, some custom brackets can be as low as ¾ inch and up to 3 inches.

11.

Q: How would I know if the seats can fit into my car’s interior?

A: Please check each seats dimension on each listing description (Width & Height) before placing order.

12.

Q: Are the mounting brackets can be adapt to any other aftermarket seats beside Cipher's seats?

A: Yes, all we need is the exact measurements from the bottom mounting of the seats that you have, please measure it from side to side & front to back, from center hole to the other center hole.

13.

Q: How long is the production time for custom brackets order?

A: It requires 1-2 weeks from the date of purchase.

14.

Q: What do I need to provide in order to get the correct mounting brackets?

A: We need full information regarding your vehicle (Make, Model & Year) and the bottom mounting point from your current seats that you will use with our brackets.

15.

Q: Does Cipher Auto sell blemished or opened items?

A: Yes we do occasionally have those available for sale, please contact us direct at (909) 542-8868 for more info.

16.

Q: Can I order replacement seat covers for my seats or to match my back seats?

A: Yes, please contact us to check on the seat’s material availability.

17

Q: What is the return policy?

A: Please visit our Shipping /Return page.

18

Q: Does Cipher offer warranty on the products?

A: Yes, we do have limited lifetime warranty for most of our seats, Please check our warranty page.